In line with distance selling regulations, you have the right to cancel any order which has not been dispatched or, if already dispatched, return your order up to 14 days after receipt of your goods.However, Gothglobes extends this returns period for all non perishable items up to 30 days from the date of order. If returned, goods must be in the same condition they arrive in & be in their original boxes. A full refund will be given including outward postage charges . The purchaser will be responsible for return postage. You can use the returns sticker provided to post the item. Dark Fairy's will not be responsible for any damage caused by any other carrier during the return transit
If the goods arrive damaged, then again a full no quibble refund will be given immediately. If a photo of the item & damage is provided by the customer then the item will not usually have to be returned. However the customer is asked to keep the goods safely until we inform them if we need them to be returned for claims purposes with the courier. In this case return postage will be provided by Gothglobes & you must use second class signed for postage for all items returned.
Almost all items are in stock at all times & ready to be sent out. Therefore all orders will usually be dispatched within a few days of being placed. However, if we do occasionally find ourselves running low of certain items supplier is usually extremely quick at replenish our stock when needed. However, if the item is out of stock at the suppliers it could take up to 30 days for the item to be sent. If the item cannot be provided within 30 days, we will inform you of this. It is your choice to either wait the extra time stated for the goods to arrive, or to be offered a similar item, or we are more than happy to give an immediate refund. A refund will always be given as promptly as possible, even before the 30 day period, as soon as we know we can't provide the item ordered or a suitable replacement.
All orders are through PayPal. which will hold your payment until Dark Fairy's let them know your item has been sent. This will then be released to us & no further responsibility will be taken for damage.incurred after the goods have been delivered. Postage is calculated by the weight & size value of the items. If however, Dark Fairy's find a cheaper way of sending your order we will refund you the difference between the amount charged |& the amount of postage it actually cost to send.
Your detail will only be held until accountancy purposes of the business has been satisfied, thereafter they will be disposed of safely, unless you state that you want to receive marketing materials. No details will ever be sold on, or passed to a third party.
Overseas orders are very welcome but will be charged the full postage cost for orders under £25. Overseas customers are asked to contact Dark Fairy's before ordering anything under £25. Orders will be sent by Airmail & are only restricted by Royal Mail protocall. As with domestic customers, overseas customers are responsible for return postage. If goods arrive damaged overseas customers are asked to contact Dark Fairy's before returning the damaged goods